Cross Street Creative is a New Zealand owned and operated company, which means that you are always covered by New Zealand consumer law. This means we must comply with the Consumer Guarantees Act 1993 and Fair Trading Act 1986 and we will always meet the obligations set out within these, and go above and beyond wherever we can.
We want you to be stoked with your Cross Street Creative purchase, if you have any questions in mind before ordering and can't find the information on our product descriptions please feel free to email email@example.com and we will endeavour to help answer your queries as best we can. And remember - there are no stupid questions. We're here to help!
Wrong or Missing item
While we do take care when processing your order, we are only human and occasionally we make mistakes. So, if you receive your order to find that it contains a wrong item or size, or something is missing, please get in touch with us as soon as possible so we can remedy the situation quickly and get the correct item(s) on their way to you.
We do our very best to check over all items before packaging them to be sent, but on the off chance a fault is overlooked please contact firstname.lastname@example.org with a photograph and description of the fault in question so we can arrange a replacement for you at no extra cost.
In the event that the item in question is not a custom item we may require it to be sent back to us, so please do not discard it. We will always cover the cost of return shipping in this event. If the item you ordered is no longer available, you may choose a different item or store credit, but we are also equally happy to refund your money.
If you receive your parcel to find that it has been damaged in transit, please contact us immediately. Please photograph both the damaged item(s) and the damage to the packaging so we can file a claim with our courier and get a replacement of all damaged goods out to you as soon as possible.
Should you receive a parcel that has damaged packaging but the goods inside are fine, we would still like to hear about it so we can either follow up with our courier guy or adjust our packaging to suit.
Typos and Errors
When you order a custom print you provide all information that will be displayed. We will make your print up according to the information you provide and then send you a proof to double-check all colours, fonts, placement and information - including dates and spelling - are correct. Occasionally, shi!t happens and we make a wee boo-boo, so if you notice there is something wrong when you receive your proof please shout out! We will never send your order to print without your approval.
Once you have approved your design, the custom design is sent to the printer and that is final. If you receive your order and then realise that you have provided us with incorrect information or overlooked a typo it is, unfortunately, out of our hands. If you get in touch with us we will try to work out a reasonable solution for you such as paying for the printing and courier again but not the initial design, but please keep in mind that we are not obligated to provide any remedy for this as the error lies with your acceptance of the proof.
Change of Mind
Unfortunately due to the nature of most of our products we cannot accept returns. Please make sure you make your purchases wisely. For exceptional circumstances, please email us at email@example.com and we can see if we can remedy it.